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Freshworks Customer Service Suite - Review & Pricing 2024

Customer Support

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Stackfix Review

Stackfix's Rating

6.2

Reviewed by the Stackfix team after extensive testing of the product

Freshworks’s Customer Service Suite delivers extensive functionality at a more affordable price than most powerful tools. While it may not offer best-in-class features in any one area, it provides solid performance across various support channels and is seamlessly integrated with its sales and marketing tools. This makes it a strong choice for businesses with moderate ticket volumes seeking a cost-effective alternative to platforms like Intercom or Zendesk. However, its drawbacks include a disjointed experience between the chat and help desk modules, along with a steep learning curve.

Pros of Freshworks Customer Service Suite

Cons of Freshworks Customer Service Suite

Freshworks Customer Service Suite is best for

Businesses with moderate ticket volumes (100-500 tickets per day)And/or that need rich functionality at lower cost than other heavyweight toolsAnd/or that use Freshsales CRM

Freshworks Customer Service Suite is less good for

Businesses with low ticket volumes (<100 tickets per day)Who won't benefit from (and be distracted by) Freshdesk's powerful functionalityAnd/or businesses looking for a Help Centre that looks visually stunning
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Compare Freshworks Customer Service Suite with similar products

Stackfix Verdict
Best forHigh support ticket volume and integrated with FreshsalesHigh support ticket volume and integrated with Zoho CRMSupport teams who need integrated support, sales & marketingHigh support ticket volume and automation over many channels
Less good forBusinesses with<strong> low ticket volumes </strong>(&lt;100 tickets per day)Businesses with low ticket volumes (<100 per day)Businesses with a low ticket volume (<100 tickets/ day)Businesses with a low to moderate volume of tickets (<500 per day)
Common features
Advanced features

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