Freshworks’s Customer Service Suite delivers extensive functionality at a more affordable price than most powerful tools. While it may not offer best-in-class features in any one area, it provides solid performance across various support channels and is seamlessly integrated with its sales and marketing tools. This makes it a strong choice for businesses with moderate ticket volumes seeking a cost-effective alternative to platforms like Intercom or Zendesk. However, its drawbacks include a disjointed experience between the chat and help desk modules, along with a steep learning curve.
Freshworks Customer Service Suite - Review & Pricing 2024
Customer Support
Stackfix Review
Stackfix's Rating
6.2
Reviewed by the Stackfix team after extensive testing of the product
Pros of Freshworks Customer Service Suite
Cons of Freshworks Customer Service Suite
Freshworks Customer Service Suite is best for
Businesses with moderate ticket volumes (100-500 tickets per day)And/or that need rich functionality at lower cost than other heavyweight toolsAnd/or that use Freshsales CRM
Freshworks Customer Service Suite is less good for
Businesses with low ticket volumes (<100 tickets per day)Who won't benefit from (and be distracted by) Freshdesk's powerful functionalityAnd/or businesses looking for a Help Centre that looks visually stunning