logo
Search for anything...
About
Gorgias logo

Gorgias - Review & Pricing 2025

Customer Support

Visit website

Expert review

Stackfix's Rating

6.0 / 10

Last updated on

Reviewed by Paddy Stobbs

Stackfix Co-Founder & CEO

PS

Key findings

Gorgias is a well-rounded support offering specifically tailored to e-commerce brands - as such it offers rich integrations with all the major e-commerce players you'd expect like Shopify, BigCommerce etc. The platform also features strong coverage of almost all the channels you'd expect as well as a decent help centre offering and AI chatbot functionality too. Whilst none of these stand-out as particularly impressive in their own right, when put together, Gorgias becomes a powerful solution for e-commerce brands with a moderate support volume looking for a tool with deep integrations with their e-commerce stack.

Feature available

Pros

Best-in-class Shopify Integration
We found Gorgias' Shopify integration to be exceptional. The platform provides a customizable Shopify sidebar and macros with Shopify actions, while its AI agent can automate common e-commerce requests like order tracking and delivery rescheduling.
Solid Live Chat Implementation
We found Gorgias' live chat to be well-executed, featuring a modern design, quick load times, and strong e-commerce platform integration. The widget includes support article access and extensive customization options.
Comprehensive Analytics Suite
We were impressed by Gorgias' extensive analytics capabilities. The platform offers detailed insights across agent performance, ticket metrics, AI agent effectiveness, and channel-specific analytics like phone call metrics.
Strong Integration Capabilities
We tested Gorgias' integration capabilities and found them particularly strong for e-commerce businesses, with comprehensive connections to major platforms like Shopify and BigCommerce, plus a practical mobile app for on-the-go support.
Efficient Setup Process
We found the initial platform setup remarkably straightforward, taking under 30 minutes. Channel connections, particularly email integration, can be completed with minimal clicks, though advanced features require more setup time.

Feature unavailable

Cons

Poor Customer Support Experience
We found Gorgias' support to be frustratingly inadequate. Their AI-first approach often fails to resolve complex queries, and human agents take around an hour to respond. When they do, they seem more interested in pushing sales calls than solving problems.
Clunky Rules-Based Chatbot Interface
The chatbot creation experience is remarkably poor. Instead of providing a modern drag-and-drop interface, Gorgias forces users to wrestle with a convoluted, shared automation rules interface that feels like an afterthought.
Mediocre Help Centre Functionality
The help centre offering is disappointingly basic. While it covers fundamental features, it lacks any standout capabilities that would elevate it above competitors, making it a bare-minimum solution for self-service support.
Navigation and Usability Issues
The platform's non-standard sidebar navigation creates unnecessary friction, making it cumbersome to switch between core features. The overwhelming breadth of features, combined with this poor navigation, creates a frustrating user experience.
Limited Data Export Capabilities
The platform's data export functionality is basic and inflexible. While self-serve exports are available for tickets and analytics, the system lacks sophisticated export options that modern support teams require.

Gorgias is best for

  • Businesses with moderate ticket volume (100-500 tickets per day) in the e-commerce space
  • Who need deep Shopify integration with features like customizable sidebars and automated e-commerce request handling
  • And/or who want comprehensive analytics across channels including AI agent performance tracking

Gorgias is less good for

  • Businesses with a high ticket volume (500+ tickets per day)
  • Who need advanced workflow automation like time-based rules or approval workflows
  • And/or who need enterprise integrations like Salesforce, Jira, or mobile SDK capabilities

Gorgias pricing

Pricing calculator

Billing cycle

Starter

Starting at

$10

support ticket / month

Billed monthly

Basic

Starting at

$60

support ticket / month

Billed monthly

Pro

Starting at

$360

support ticket / month

Billed monthly

Advanced

Starting at

$900

support ticket / month

Billed monthly

Enterprise

Custom

Contact us for a quote

Restrictions

users3500500500500
AI resolutions15906002kNo limit

Common features

Email
Live Chat
Create Help Centre

Advanced features

Form
WhatsApp
Ticket routing automations
Facebook
Twitter
View analytics
Instagram
Loading...

Compare other Customer Support Tools

Want to find out how Gorgias stacks up with its competitors?

CG

Crisp vs Gorgias

CG

Channeled vs Gorgias

PG

Plain vs Gorgias

ZfG

Zendesk for Service vs Gorgias