Expert review

Stackfix's Rating

6.2 / 10

Last updated on

Reviewed by Paddy Stobbs

Stackfix Co-Founder & CEO

PS

Key findings

Organisations looking for a good AI note-taker should consider Spiky. It does what you'd expect - you can bring the bot into a video call or upload a file, and see high-level and detailed summaries of the transcript and pull out action items and sales framework insights. Paid tiers offer some revenue intelligence and sales team coaching but this is clunky compared with other products.

Pros

Advanced Conversation Analysis

We found the conversation analysis capabilities particularly strong, offering detailed metrics like talk ratios, speaking speed, and emotional analysis. The platform provides clear visualizations of keyword usage patterns and speaker dynamics.

Sophisticated Topic Detection

During testing, we were impressed by Spiky's ability to track and visualize custom keywords throughout conversations. The system effectively monitors competitor mentions, pricing discussions, and pain points, providing valuable insight into stakeholder priorities.

Frictionless Setup Process

We were impressed by the streamlined setup experience, featuring a smart 4-step wizard that guides users through use case selection, CRM connection, and voice prompt recording - all without requiring sales calls or payment details upfront.

Cons

Severely Limited Core Functionality

We found Spiky's core functionality to be disappointingly basic. During testing, it became clear that beyond being an AI note-taker, the platform struggles to deliver meaningful conversation intelligence capabilities that modern sales teams need.

Weak Sales Coaching Capabilities

The platform's approach to sales coaching is shockingly primitive. We discovered team hierarchies must be manually configured within Spiky, with no ability to sync from CRM, creating a high-friction experience for evolving sales teams.

Spiky is best for

Businesses who need detailed conversation analysis with customizable keyword tracking and emotional intelligence insights
And/or who need seamless export of meeting insights to major CRMs like Salesforce and HubSpot

Spiky is less good for

Businesses needing advanced revenue intelligence and coaching beyond basic AI note-taking
Businesses with complex sales processes requiring deep deal analytic, forecasting and risk assessment

Gallery

Spiky - talk patterns

Spiky pricing

Pricing calculator

Billing cycle	Free plan $0	Pro plan $29 user / month Billed monthly	Premium plan $49 user / month Billed monthly	Enterprise plan Custom Contact us for a quote
Restrictions
meetings per user	10	20	No limit	No limit
Common features
Capture sales conversations
Real-time battle cards
Customised playbook
Analyze and score talk patterns
Advanced features
Salesforce
Visibility into sales conversations
Hubspot
Detect topics, key moments, discovery, framework points
Update CRM records
Review a deal/opportunity with a sales framework (e.g. MEDDPICC)
Zoho CRM
Get answers to specific questions or insights on key points
Zoom
Aircall
Dialpad
Zapier
Slack

Spiky - Review & Pricing 2025