Expert review

Stackfix's Rating

6.5 / 10

Last updated on

Reviewed by Paddy Stobbs

Stackfix Co-Founder & CEO

PS

Key findings

Twenty CRM is an open-source platform you can host yourself, giving you complete control over how you structure and manage your data. If you’ve got the technical skills, you can customize every detail to perfectly fit your business processes.

But if your team isn’t tech-savvy, you might want to steer clear. Twenty has limited out-of-the-box features and demands a lot more technical expertise than most off-the-shelf CRMs.

Pros

Utlimate customisability (Open-source)

We found Twenty's open-source nature enables complete customization of the CRM's data structure and workflows. Technical teams can modify every aspect of the platform to match their specific business processes.

Modern, intuitive interface

We were impressed by Twenty's Notion-inspired design that delivers a premium feel with sleek interactions and fast page loads (1-2 seconds). The minimal feature set and keyboard shortcuts make navigation efficient.

Strong integration potential

While lacking pre-built integrations, we found Twenty's powerful and flexible API enables seamless connectivity with most external systems, making it highly adaptable for technical teams.

Cons

Severely Limited Core Functionality

We found Twenty to be more of a basic customer database than a full CRM. It lacks critical features like email campaigns, call tracking, analytics, and automation capabilities that most sales teams need for effective customer relationship management.

Unintuitive Pipeline Management

We think that non-technical users will find Twenty's pipeline structure to be unintuitive and rigid. Out of the box, Twenty provides only one pipeline under "Opportunities" - adding multiple pipelines under "Opportunities" isn’t straightforward and requires technical configuration. Similarly, assigning a deal owner involves configuring a new "relation type" in the same "data model" settings, adding unnecessary complexity to what should be simple tasks.

Missing Analytics & Reporting

During testing, we discovered Twenty offers no built-in reporting or analytics capabilities. You can't track basic metrics like email engagement, pipeline performance, or sales activities - making it impossible to measure team performance or make data-driven decisions.

Limited Pre-Built Integrations

We found Twenty lacks native integrations with essential business tools like Gmail, Outlook, Slack, or video conferencing platforms. While it has an API, teams will need technical resources to build connections to other tools they use daily.

Twenty is best for

Businesses with very low volume of customer interactions (<10 messages/calls per day)
Who need complete control over their CRM's data structure and have technical expertise
And who want to self-host their CRM for data privacy or compliance reasons

Twenty is less good for

Businesses with a moderate to high volume of customer interactions (>10 messages/calls per day)
Who need richer features like email sequencing and reporting
And/ or non-technical teams who need an out-of-the-box solution with standard CRM workflows

Gallery

Twenty contact list showing table view of contacts

Twenty contact page show details of one contact

Twenty contact list showing table view of contacts

Twenty pricing

Pricing calculator

Billing cycle	Early Adopter Pricing $9 user / month Billed monthly
Common features
Store contact or deal information
Add contacts directly from LinkedIn
Set up a pipeline to track deals or relationships
Sync with calendar and track meetings
Advanced features
View all correspondence with a single contact
Group contacts
Add custom fields/tags to contacts or deals
Manage and prioritise leads
Custom views
Custom objects
API

Twenty doesn't have any other plans

Twenty - Review & Pricing 2025