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Userpilot - Review & Pricing 2025

Name: Userpilot
Brand: Userpilot

Product Analytics

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Expert review

Stackfix's Rating

7.0 / 10

Last updated on

Reviewed by Camin McCluskey

Stackfix Co-Founder & CTO

Key findings

Userpilot comes close to being a one-stop shop for product analytics. It covers a wide range of features—from granular, event-driven user data to product and UX insights like session replays and surveys. While some of its most powerful tools sit behind higher-tier plans (and others, like heatmaps, are temporarily deprecated), it still offers a rich feature set that can track most, if not all, of the metrics your team needs.

Pros

Outstanding Core Functionality

We found Userpilot offers an exceptionally comprehensive suite of product analytics capabilities, combining both event-driven analysis and visual tools under one platform. This unified approach means teams can avoid juggling multiple tools for different analytics needs.

Superior Session Replay Features

We were impressed by the sophisticated session replay controls, including variable playback speeds and activity markers on a scrubbable timeline. The built-in collaboration features let team members add comments directly on replays, streamlining cross-team communication.

Responsive Customer Support

We experienced exceptional customer support response times, connecting with live agents within 30 seconds. Support staff provided comprehensive solutions including explanations, walkthroughs, and resource links, handling multiple queries efficiently in single sessions.

Intuitive Site Navigation

We found day-to-day usage remarkably straightforward, with an intuitive left-hand navigation panel and pre-configured dashboards for key metrics. This makes it especially valuable for teams wanting to quickly access and understand their analytics.

Flexible Data Export Capabilities

We found the higher-tier plans offer comprehensive export options, including CSV exports with traffic filtering controls and direct integration with major analytics tools like Heap and Segment. This flexibility is crucial for teams needing to share or analyze data across platforms.

Cons

Limited Dashboard Customization

We found the customization options quite restrictive, particularly at lower tiers. Teams needing granular control over dashboard layouts and widgets will find themselves frustrated by the rigid interface structure and inability to remove upsell-focused greyed-out features.

Dated Visual Interface

The interface feels noticeably outdated compared to competitors. While easy to navigate, the dated design aesthetics could impact user engagement and satisfaction, particularly for teams used to more modern analytics interfaces.

Limited Real-Time Dashboard Updates

We found the real-time update functionality basic. Users must manually refresh dashboards to see new data, which could be problematic for teams requiring immediate insights for time-sensitive decision-making.

Heatmap Implementation

Despite being advertised, we couldn't locate the heatmap feature during our testing. Further inquiry revealed that they had deprecated the feature for further improvement before relaunch.

No Offline Data Capture

The absence of offline data capture capabilities could be problematic for applications requiring continuous data collection in unreliable network conditions. This limitation could lead to data gaps in user behavior analysis.

Cumbersome Chrome extension

Userpilot's Chrome extension which allows labelling of events and creating in-app guides and highlights can be cumbersome to use

Userpilot is best for

Businesses seeking comprehensive product analytics with both event-tracking and visual UX analysis
Businesses with quick deployment needs and non-technical teams with a an easy and efficient setup process.
Who need powerful session replay capabilities with team collaboration
And/or who need automatic event capture with immediate data insights

Userpilot is less good for

Businesses with strict requirements for granular dashboard control and customization at lower price tiers
Who need offline data capture and syncing capabilities for intermittent connectivity scenarios
And/or who need 24/7 live customer support coverage across all time zones

Gallery

The options for setting up Userpilot on your websites

Userpilot's Automatic Event capture in action in table form. Presenting different raw events in one view ready to be further arranged.

Userpilot's Automatic Event capture in action in graph form. Presenting different raw events in one view ready to be further arranged and sorted through.

The options for setting up Userpilot on your websites

Userpilot pricing

Pricing calculator

Billing cycle	Starter $299 Billed monthly	Enterprise Custom Contact us for a quote
Restrictions
Monthly Active User	2k	No limit
Common features
Session Replays
Pageview & Click Tracking
Session & Visitor Identification
A/B Testing
Advanced features
GDPR compliance
Real-Time Dashboard Updates
Automatic Event Capture
API
SOC 2 Type II certification
Customizable Dashboards
Custom Event Tracking Setup
Click & Scroll Tracking
Pre-built Report Templates
Segment
ISO 27001 certification
Exportable Reports
Form Interaction Analysis
Server-Side Tracking Support
Google Tag Manager
Data Visualization Widgets & Graphs
Webhook Sync
User Journey Mapping
Zapier
Cohort Analysis
Mobile SDK Integration
Javascript SDK
UTM parameter tracking
Funnel Drop-Off Analysis
Segment Analysis

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