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Greenhouse Recruiting

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JazzHR

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Zoho Recruit

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Pinpoint

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Monday

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Human Resource Information Systems

Integrations

A Workable integration allows you to automatically import hired candidates to your HR platform from Workable, an applicant recruiting system.  

Payroll & Benefits

Manage & run payroll (in specific countries)

Enables organisations to run payroll by themselves, removing the need to pay a 3rd party service provider. It takes employee data you’ve uploaded into your HRIS (such as salary, tax code, bank details, pensions benefits and absences) and automatically calculates the taxes and net pay per employee, produces payslips and files taxes with the relevant local authority

A JazzHR integration allows you to automatically import hired candidates to your HR platform from JazzHR, an applicant recruiting system.  

Others

Automate reminders to update expired documents 

Be able to set up reminders and associate them with a specific employee (a "Flag" system)  - e.g. to flag that a right to work expires in 2 years, or to remind that a drug screening is due etc

A Slack integration allows you to receive notifications and summaries of important events (e.g., who's away, anniversaries, birthdays) within your company's Slack. Some HRIS can also send you automated reminders for approvals needed in Slack.

Engagement and Development

Create, deliver, and manage training and development programs for employees.

A Quickbooks integration allows you to automatically sync people and payroll data to streamline accounting and financial management. 

Review employee expenses and reimburse employees.

An API (Application Programming Interface) in the context of a HRIS refers to a set of rules and specifications that define how external applications can interact with the HRIS. This allows you to connect your HRIS to other software applications and services, expanding its functionality and integration capabilities.

Onboarding

Streamline HR workflows (e.g. on/off-boarding) 

Standardize workflows (e.g. on/offboarding, promotion, probation interview) with reusable checklists, where you can assign tasks to different employees. 

Enable Contractors (& employees) to check-in and check-out of work, edit their hours and track how much time they've worked on specific projects or tasks.

Core HR 

Create custom fields for storing employee information e.g. T-shirt size, buddy, skills. 

A Xero integration allows you to automatically sync people and payroll data to streamline accounting and financial management. 

A Ravio integration allows you to sync people data into Ravio, a compensation benchmarking tool for European tech companies. 

A Lattice integration allows you to run performance reviews, send engagement surveys and structure 1:1's based on people data in your HR platform. 

A Google Calendar integration allows you to view time-off and important events from your calendar.


Automate custom emails to employees/ new hires

Draft any custom email with placeholders, and automate them to new hires or employees within the platform. 

Store employee documents - such as Passport, VISA, Employment Contract, Share Option Contract etc

Enable employees to e-sign documents, such as employment contracts.

Store data on where an employee predominantly works - e.g. 'Remote' or 'New York Office' etc

Track holidays, sick days, work from home, parental
leave or unpaid holiday. This typically includes the ability for employees to request an absence and for managers to then approve it.

Automate the collection of personal, payroll & tax information from new hires

At onboarding, automate the collection of personal, payroll & tax information (e.g. Bank Details, National Insurance Number, Tax Code, P60 etc).

Manage employee benefits, such as health insurance, retirement plans, and other perks.

Create and share a graphic representation of the structure of an organization showing the relationships of the positions or jobs within it.

Track headcount, salary and time-off trends

Create and share engagement surveys with your employees.

Create and share OKRs (Objectives & Key Results) or Goals with employees.

Create, run (on a recurring basis) and store employee performance reviews.

Integrated functionality that helps you hire employees and contractors. Core Applicant Tracking system functionality includes the ability to create job ads, store candidate information, and manage and track candidate progress via a pipeline.

Use your HRIS as the unified place to order, configure and manage devices (laptops, monitors, phones etc) 

Use your HRIS as the unified place to set up, manage and disable (or most) of your employee apps, such as Google Workspace, Slack and Microsoft 365. 

Access one-to-one HR advice from HR professionals. Typically, they can help you create and implement Policies (e.g. Sick leave, Parental leave, Remote work) and Company Handbooks, as well as offering guidance on hiring and firing employees.

Store employee information - such as Name, Title, Compensation, Start Date, Probation End Data etc

Can the product be used to create reports (e.g., time off) and present dashboards to visualise the insights 

An Outlook Calendar integration allows you to view time-off and important events from your calendar.

Able to manage compliance with labor laws by generating necessary reports for internal and external audits and/ or alerts for potential compliance issues.

A Guideline integration allows you to connect your HR platform with Guideline automate and manage 401(k) contributions for US companies. 

Human Resources Information System (HRIS) software helps you store, manage and track employee-related data, in addition to streamlining HR processes.&nbsp;Core HRIS functionality includes the ability to store employee information and documents, and manage and track employee time off requests.

employee

no. of active job opening

the number of recruiters you need for the integrated ATS 

recruiter

Customer Support

A Mailchimp integration allows you to view customers information from Mailchimp like lists they're subscribed to inside your support inbox.

Tickets

Assign a priority (typically 'P1', 'P2', 'P3', 'P4' or 'P5') to a ticket, so that your team know how urgent or important a specific customer support request is.

Data Security 

ISO 27018:2014 certification indicates that a cloud-based company has proven systems to protect personal data, including encryption and consent mechanisms, and respects the customer's control over such data.

Analytics

Platform automatically identifies trends in conversation topics with machine-learning.

Channels

Receive and send customer support messages via WhatsApp.

In the context of customer support software, an API (Application Programming Interface) is a set of defined rules and specifications that enables different software applications to communicate and exchange data. APIs act as intermediaries, allowing customer support tools to connect with other internal and external systems, such as CRM (Customer Relationship Management) systems, knowledge bases, and third-party applications.

Infrastructure & Integrations

An object is something that gets represented in Customer Support (or CRM) software by a record that has properties and a timeline and can be associated with other records in the software.

Standard objects are things like a Contact, Deal or Ticket Record.

Custom objects can include less common things such as an Event (e.g. "Installing a Service") or a Physical Location (e.g. "Huddersfield") or a Product type (e.g. "CRM").



A Shopify integration allows you to view customers information from Shopify like order number & history inside your support inbox.

Compliance with the General Data Protection Regulation (GDPR) indicates that an organization respects and protects personal data rights as per European Union standards. This involves implementing strict data handling and security practices, including encryption and explicit consent mechanisms, for personal data of EU citizens.

Receive customer support requests that originate from Slack Connect Channels, and reply to them.  N.B. This is different from the ability to integrate your Customer Support tool with Slack such that support requests that enter your tool are then shared in your internal Slack workspace, and can then be replied to directly from Slack.  

Analyze first contact resolution (FCR) - a metric that measures how often (expressed as a percentage or absolute number) customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team(s).

Customer Support software helps you manage and track customer support requests and other customer-related activities.Core functionality includes the ability to receive and send messages via one or more channels (e.g. Email, Live Chat, Phone, WhatsApp etc), and to create a Knowledge Base where customers can access pre-written help guides.

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